At Ecofriek, we are committed to upholding the highest quality standards throughout our entire product lifecycle, ensuring that we deliver premium quality organic products to our valued customers.

Our replacement, return, and refund policies are designed with customer satisfaction in mind, and we strive to provide exceptional service in every interaction.

The policies outlined below are applicable only for purchases made through our official website www.ecofriek.com. These policies do not apply to items bought from offline retail stores or third-party platforms.

For any return, exchange, or refund queries, please contact us at (+91) 7500726757 or email us at support@ecofriek.com within 7 days from the date of delivery.

REPLACEMENT, RETURN & REFUND POLICY

Replacement

Replacement of products may be considered under the following conditions:

  • Products that are damaged in transit, if reported within 24 hours of delivery.
  • Products delivered with less than 50% of shelf life remaining, if reported within 24 hours of delivery.
  • Any quality-related issue, subject to assessment and approval by our internal quality control team.

Replacement will not be permitted in the following scenarios:

  • Expired products
  • Used or partially consumed products

Return

Products sold on www.ecofriek.com are generally delivered on a non-returnable basis. However, returns are allowed only in cases of incorrect or damaged product delivery.

Refund

Refunds are applicable under the following conditions:

  • Confirmed quality issues
  • Order cancellations initiated by Ecofriek

Refunds may be processed via:

  • E-Vouchers/Gift Cards redeemable on future purchases at Ecofriek
  • Direct bank transfer to the customer’s account (within 7–8 business days after product quality clearance)
  • Refunds will not be issued to third-party bank accounts; the account holder’s name must match the customer’s name.
  • No cash refunds will be processed for COD (Cash on Delivery) orders.
  • Refunds will only be initiated after the returned item is physically received and verified. We are not liable for refunds if self-shipped returns are lost in transit.

Order Cancellation

Customers may request order cancellation within 2 hours of placing the order, during working hours: Monday to Friday, 9:30 AM – 6:00 PM.

To cancel an order, please call us at (+91) 7500726757 or email support@ecofriek.com. Once the order is fulfilled and dispatched, cancellation will no longer be possible.

Term & Condition

1. General

Ecofriek is a brand owned and operated by Pratyaksha Organic & Dairy Firm Private Limited, based in Shamli, Uttar Pradesh, India. By purchasing our products, you agree to the following terms and conditions.

2. Product Authenticity

All Ecofriek products are made using traditional, chemical-free methods and are subject to seasonal variation in color, texture, or taste. These changes are natural and not defects.

3. Pricing

All prices are inclusive of applicable GST and are subject to change without prior notice. MRP printed on the package includes all taxes.

4. Shipping & Delivery

Orders are dispatched within 1–3 business days after confirmation. Delivery timelines may vary by location and courier availability. We are not liable for delays caused by courier partners or unforeseen circumstances.

5. Returns & Refunds

Due to the perishable nature of food products, we do not accept returns once delivered. If a product is damaged, leaked, or incorrect, please contact us within 48 hours of delivery with photos for resolution. Eligible refunds or replacements will be processed after verification.

6. Cancellation Policy

Ecofriek is a brand owned and operated by Pratyaksha Organic & Dairy Firm Private Limited, based in Shamli, Uttar Pradesh, India. By purchasing our products, you agree to the following terms and conditions.

7. Privacy

We collect customer data (name, address, phone number) strictly to fulfill orders and communicate updates. We never share or sell your personal data.

8. Health Disclaimer

Our products are made from natural ingredients and are generally safe for consumption. However, individuals with allergies or medical conditions should consult their doctor before use.

9. Legal Jurisdiction

All disputes are subject to the jurisdiction of Shamli, Uttar Pradesh (India) courts only.

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