EcoFriek Refund Policy

At EcoFriek, we stand behind the quality and sustainability of our products. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 days from the date of delivery to return an item for a refund or exchange.

To be eligible for a return:

• The item must be unused and in its original packaging.
• It must be in the same condition that you received it.
• You’ll need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.
• If your refund is delayed, check with your bank or payment provider before contacting us.

Exchanges

We replace items only if they are defective, damaged, or the wrong item was sent. If you need to exchange an item, email us at [support@ecofriek.com].

Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped.
• For a smooth return process, contact us first before sending your item back.

Non-Returnable Items

Certain items cannot be returned:

• Perishable goods (e.g., food, plants)
• Personal care items (e.g., opened cosmetics or hygiene products)
• Custom or personalized products
• Gift cards

How to Start a Return

To initiate a return or refund request, please email us at [support@ecofriek.com] with your order number and a brief explanation. We’ll provide instructions on how to return your item.